Collecting Personal and Confidential Information

We will collect personal and confidential information from you when we are retained and throughout the course of our representation of you. We may obtain such information in a variety of ways, including:

  • From you verbally, in writing, by email, or by the delivery of documents or on data storage devices;
  • From your (current or former) insurance company, real estate agent, bank or other lender, government agency or registry, employer, health care provider, financial advisor, accountant or bookkeeper;
  • From witnesses, other parties, a former lawyer or representative.

Disclosure of Personal or Confidential Information

We use or disclose your personal or confidential information for reasonable and legitimate purposes such as those outlined above. We will disclose personal or confidential information in the course of representing you:

  • Where necessary and appropriate to provide legal advice and services to, or for you;
  • When we are required by law to do so;
  • To financial institutions such as your lender in connection with the provision of security such as a mortgage on your house or business premises;
  • To data management firms who host the software used by us in the course of our business;
  • To other professionals or agents who represent or act for you, such as accountants, tax advisors, surveyors, real estate agents, damage assessors, or actuaries;
  • To expert witnesses or litigation resource professionals.

Storage of Personal or Confidential Information

We maintain records in connection with the work we do for you in a secure fashion in accordance with our professional standards and eventually either deliver those records to you or, after an appropriate time, destroy them. We take reasonable steps to protect those records from unauthorized disclosure, including:

  • Keeping our premises and storage facilities secure;
  • Restricting access to those records;
  • Shredding information which could identifying a client but which is not needed for our records;
  • Using technological safeguards such as document encryption and password protection;
  • Destroying computer hard drives upon computer disposal.

Accessing your Confidential and Personal Information

You may review confidential and personal information pertaining to you by contacting your lawyer at our Firm. We will provide access to that information, subject to some exceptions, such as where we are prohibited by law from disclosing such information; where the information is protected by solicitor-client privilege; where disclosure of the information would breach our obligations to another person to whom such information may relate; where the information relates to current or anticipated criminal or civil proceedings against you; where the request is frivolous, vexatious or unreasonable; or in order to protect our Firm’s rights and property.

Privacy of our Web Site

When you access our website, we may collect information from you by the use of “cookies”, which are data files sent to your browser and stored on your computer’s hard drive. We may use this information and share it with our computer advisors to improve our website for the benefit of our clients. If you access “links” on our website, you should be aware that the operators of any linked website may collect information about you and we have no control over the collection or use of information by such other operators. We may on occasion send to you information such as legal newsletters or marketing materials by email; if we do so, we will inform you how to decline any further communications of this sort. If you forward emails to us, you should be aware that emails are ordinarily not a secure medium of communication.

Changes to this Policy

We may amend this policy from time to time as we deem appropriate to protect our clients’ interests and our own and to address changes in the law and technological advancements. We will post updates to our policy on our website.

Request for Access; Enquiries

You may request access to your personal information by writing to our Managing Partner, who will forward your request to our Privacy Officer. If you have enquiries or complaints, you may similarly address them to our Managing Partner.

Brantford Office

20 Wellington St., P.O. Box 1510
Brantford, ON N3T 5V6
t 519.759.6220
f 519.759.8360
law@waterousholden.com

Paris Office

7 William St.
Paris, ON N3L 1K6
t 519.442.5571
f 519.442.5567

Proudly Serving our community for over 90 years

Contact Waterous

select

Submit